Global payroll, time & HR transformation

Transformation, done by people who’ve done it before.

An independent consultancy that fixes, transforms and governs global payroll, HR and time & absence operations. Deep knowledge of the payroll market, with no vendor ties.

Lara Smart delivering The Payroll Playbook keynote

Understand first. Then transform.

2017Established
2×Consultant of the Year
0Vendor ties

The problem

Is your payroll held back by problems you’ve learned to live with?

Most businesses lose money through operational weaknesses they’ve learned to live with. Swapping vendors or buying new tech rarely fixes them. Redesigning the operating model does.

Sound familiar?

  • Data doesn’t match between HR, time and payroll.

    Manual re-keying and late changes mean errors, corrections and off-cycle payments.

    Technology & integrations · Data & controls

  • Every pay run relies on workarounds and heroics.

    Spreadsheets, manual checks and a few key people holding it all together.

    Business processes · Metrics

  • Nobody owns payroll from end to end.

    Roles blur between HR, finance and providers, so issues fall through the gaps.

    Target operating model · Governance & compliance

  • Your provider isn’t delivering what was promised.

    Service levels slip, and what in-country partners do is hard to see.

    Vendor management & supply chains

  • A merger, new countries or a new system is on the way.

    Big change is about to land on a team that’s already at capacity.

    Mergers & acquisitions · Change management

  • Leadership wants AI, but the foundations aren’t ready.

    AI on messy payroll data just gets the wrong answer faster.

    AI & automation readiness

Fix the operating model, not just the tech.

Recognise two or more? A Payroll Health Check shows where you stand before you spend.

What we do

Independent payroll expertise, wherever you are in the journey.

Specialists in global payroll, HR and time & absence. We know the provider market inside out and we’re tied to none of it, so our advice is about your outcome, not a software sale.

1

Assess · Start here

Payroll Health Check

Find out where you stand before you spend. A maturity baseline across payroll, HR and time & absence, including how ready you are for AI.

What’s included →
2

Choose

Strategy & vendor selection

Requirements, global tender and business case, backed by deep market knowledge and no vendor ties, so you pick the right provider rather than the loudest one.

3

Deliver

Programme & project management

Governance, planning and controls that speed delivery up rather than slowing it down.

4

Recover

Project & payroll recovery

Project or payroll operation in trouble? An independent assessment and recovery plan to get go-live, or pay day, back on track.

How we work

Start with the problem, not the solution.

Most payroll projects go wrong before anyone signs a contract: the wrong problem gets solved with the wrong software. Our four steps make sure every decision rests on evidence, so you only pay to change what needs changing.

  1. Identify

    “What’s really going wrong, and what is it costing us?”

    Define the real problem before anyone talks about software.

    YOU GETA clear problem statement everyone agrees on
  2. Fact find

    “What’s actually happening on the ground?”

    Get the real data, not assumptions. Friction is a data point.

    YOU GETA fact base: your data, processes and pain points, mapped
  3. Analyse

    “What are our realistic options?”

    Explore the options and tools that help. They needn’t cost a lot.

    YOU GETPrioritised options with costs, risks and a clear recommendation
  4. Implement

    “How do we make it stick?”

    Make the change stick and the business ready to run it.

    YOU GETA change that’s live, adopted and owned by your team

Free self-assessment

Is your payroll ready for AI?

AI on messy payroll data just gives you the wrong answer faster. The AI Readiness Scorecard checks the foundations first, across the five areas that decide whether AI will work in your payroll.

AI Readiness Scorecard cover
QUESTIONS
25
AREAS
5
POINTS
125
Download the full scorecard

60-SECOND QUICK CHECK

One question from each area. Where are you today?

  1. 1 · DATA READINESS

    Is your payroll data clean, consistent and accessible?

  2. 2 · TECHNOLOGY

    Can your systems support AI, or will they hold it back?

  3. 3 · PROCESS MATURITY

    Are your processes consistent enough to automate?

  4. 4 · PEOPLE & SKILLS

    Does your team have the skills and ownership?

  5. 5 · STRATEGY & GOVERNANCE

    Is AI tied to your goals and governed responsibly?

YOUR QUICK READ

Answer all five for your quick read.

A quick pointer, not your score. The full scorecard gives you that.

Free tools & guides

More practical tools for payroll and transformation leaders.

Understand where you are before you change anything. Each guide is free, practical and built from real global payroll programmes.

Payroll Health Check cover

Free download

Payroll Health Check

How healthy is your payroll, really? 30 questions across six areas, scored out of 150.

Buying Payroll Software cover

Free download

Buying Payroll Software

A five-stage RFP and vendor selection blueprint, with 28 checks and the red flags to avoid.

Transformation Readiness Checklist cover

Free download

Transformation Readiness Checklist

Ten lessons for your next transformation as a 29-point pre-launch checklist.

See all free resources →

Lara Smart presenting to a room of payroll leaders

Meet the founder

Lara Smart

ChFCIPPdip, WCoMC · Founder & Chief Problem Solver

Lara has led global payroll, time and HR transformation since 2012. She’s a two-time Payroll Consultant of the Year at the Global Payroll Awards, named in the Reward 300, a judge for The Reward Awards, a non-executive director and a regular speaker on the future of pay and AI.

She works with a trusted network of experienced consultants across HR, payroll, workforce and technology. No junior teams learning on the job, just practitioners who’ve done it before.

Recognition & speaking

Trusted by the industry, on stage and behind the scenes.

Lara Smart receiving Payroll Consultant of the Year
Payroll Consultant of the YearAward winner
Lara Smart receiving the Freedom of the Worshipful Company of Management Consultants
Freedom of the Worshipful Company of Management ConsultantsCity of London · January 2025
Lara Smart on a panel at the Reward & Payroll summit
Panellist, Reward & Payroll summitInsourcing vs outsourcing · 2026

Awards, memberships & accreditations

Global Payroll Awards 2025 – Payroll Consultant of the Year winner Global Payroll Awards 2024 – Payroll Consultant of the Year winner CIPP Fellow Member CIPP Chartered Member Member of the 2025 Reward 300 The Worshipful Company of Management Consultants University of Oxford Saïd Business School PRINCE2 Practitioner AgilePM Practitioner Change Management Practitioner

Clarity before change

Not sure where to start? Let’s talk it through.

Book a call
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